IMPACT against plans to centralise NowDoc call answering

The IMPACT trade union is expressing concern that any plans to centralise Now-Doc call answering  would have a detrimental effect on how the whole service is delivered.

The union says it is privvy to a document which indicated the HSE plans to establish a call centre which would serve the entire West, removing the local answering service.

While the move would not actually affect the Now Doc service in its self, IMPACT Richie Carruthers says removing local call answering knowledge would be a mistake:

[podcast]http://www.highlandradio.com/wp-content/uploads/2010/06/rich.mp3[/podcast]