IMPACT action to affect HSE phone services today

The HSE is advising patients and clients that they may experience difficulty in making contact with HSE services due to continued industrial action this week.

IMPACT has confirmed that action will take place in the HSE West area from 9am until 1pm today.

IMPACT has agreed to grant derogations for switchboards and for all direct line emergency services such as Emergency Departments.

The union has also agreed to direct their members to screen calls related to critical services* on an hourly basis to establish whether a direct action is required.